Telecare’s 2024 Year In Review
Breaking Down Barriers to Expand Access to Complex Behavioral Health Care
Based on overwhelming data coming from Mental Health America, the Centers for Disease Control, and the National Institutes for Health, America continued to suffer from a growing mental health crisis in 2024. High numbers of adults and youth alike are having serious thoughts of suicide, following a year with a record number of completed suicides (49,000 in 2023). Substance use is on the rise and other indicators of distress and disparity continue to escalate, while workforce shortages and siloes in the system of care limit essential access. For individuals with serious mental illness (5.5% of adults), the behavioral health care risk is compounded by social barriers to housing and stable work, as well as potential for justice involvement.
As a large inpatient and outpatient provider with nearly six decades of experience serving individuals with complex needs, we realize that this is a pivotal time to come together to end the suffering. We feel the urgency among those we serve and recognize the immediate ways we must break down barriers so we can enhance access and deliver recovery results.
This year’s annual report highlights our most essential work, which would not be possible without vibrant collaboration at the state and local levels. We came together as a safety net, with professionalism, passion, and vision, to ensure those who are most vulnerable do not fall through the cracks. We are grateful for the trust and partnership of our customers, communities, and staff members in doing this meaningful work at a time when we are all needed more than ever.
Click to download telecare’s 2024 Yearly Recap
Expanding Access With Mobile Crisis
First launched in 2005 as the National Suicide Prevention Lifeline, the free phone service took on an easy-to-remember three-digit phone number 988 in July 2022. The number of 988 Crisis Lifeline calls reached more than six million in 2024, and legislation across the country has advanced additional resources to build out a mobile response. Telecare is at the forefront of that endeavor across multiple counties in California, with a state-of-the-art model in San Diego that has received international attention from the BBC, among others. Our full-scope approach begins with receiving, triaging, and dispatching calls, responding to crises in minutes not hours, and follow-ups with warm handoffs.
Telecare’s San Diego Mobile Crisis Response Team expanded again in FY23-24 to increase access to crisis care for diverse communities in San Diego County. Originally opened in 2021, the program saw a 17% increase in calls from Q1 to Q4 this fiscal year. The San Diego MCRT team was also featured in the BBC video “A Path to a Better World.”
Click to Download telecare’s San Diego MCRT FY23-24 Annual Report
Expanding Access With New & Existing Programs
In 2024, Telecare opened new programs and expanded existing programs to increase access to complex behavioral healthcare. We have collaborated with policymakers on the local, state, and federal levels to ensure that transformative policies like California’s Behavioral Health Services Act are rolled out in ways that meaningfully expand and improve service delivery. For our full list of programs by county, click here.
Telehealth Only
New Compass: Opened in 2024, New Compass — a telehealth-only program — serves youth and transitional age youth, ages 13-25, along with their families, who are experiencing early signs of psychosis. Services include early identification and assessment of individuals at high risk, as well as the delivery of intensive treatment for those identified as high-risk. Currently, services are available in Nevada County with plans to expand services in the near future.
Housing & Homeless Services
Housing Assistance Retention Team (HART): In May 2024, Telecare partnered with Santa Barbara County to support Santa Barbara County BeWell clients. HART Services are voluntary and meet various needs, including social, case management, behavioral health, recovery, and housing stabilization.
Valley Vista Permanent Supportive Housing (PSH): This program opened in March 2024 in partnership with San Diego Behavioral Health Services and the San Diego Housing Commission. Telecare offers onsite supportive and case management services for persons aged 18 and older residing at Valley Vista Permanent Supportive Housing (PSH) in the heart of San Diego.
the Valley Vista staff shows their team spirit
Justice-Involved Services
LA JIMHCS Full-Service Partnership (FSP): Opened in 2024, LA Justice Involved Mental Health Community (JIMHCS) serves residents of Los Angeles County, aged 18 and older, who are diagnosed with a serious mental illness, and are experiencing homelessness, have been involved with the criminal justice system, and are at risk for hospitalization or transitioning back to the community from a hospital or long-term care setting.
the LA JIMH FSP team gathers in their bright office space
Acute Inpatient Services
Kern Adult Psychiatric Health Facility (PHF): Opened in December 2024, Telecare will partner with Kern County to open the Kern Adult Psychiatric Health Facility, bringing 16 beds to the system of care in a stunning new facility built from the ground up. This program serves individuals aged 18 and older who reside in Kern County and need therapeutic/inpatient psychiatric services and may be admitted voluntarily or involuntarily.
MLK Adult Psychiatric Health Facility (PHF): Opened in December 2024, the Los Angeles County Department of Mental Health will have Telecare provide intensive mental health and psychiatric treatment services for adults experiencing a mental health emergency. Services are provided on the Martin Luther King Jr. Behavioral Health Center campus for individuals aged 18 and older. This is a 16-bed program.
Community-Based Services
Kern Full-Service Partnership (FSP): Opened in October of 2024 in partnership with Kern County Behavioral Health, the Kern FSP program provides wraparound services to Kern County residents. The wraparound approach includes formal therapeutic interventions and informal supports like family involvement and advocacy, and linkages to community-based organizations and resources.
Kern CARE Court: In October 2024, Telecare opened this program in partnership with Kern County Behavioral Health in response to California’s Community, Assistance, Recovery, and Empowerment (CARE) Act. This outreach program provides individuals aged 18 and older with engagement, such as support and education, screening of needs, transitional case management, referrals to community services, and crisis intervention services if needed.
Residential Services
Rhone Street Residential Treatment Home (RTH): Opened in 2023, Rhone Street House is a five-bed residential treatment program in Portland that serves adults who need assistance with Activities of Daily Living (ADL) and are transitioning from a more institutionalized setting.
Rhone Street Residential
Developmental Disabilities/Mental Illness Services
Poplar House Enhanced Behavioral Supports Home (EBSH): Opened in May 2024, Telecare Poplar House Enhanced Behavioral Support Home (EBSH) serves adults aged 18 and older with varying levels of neurodiversity or acquired brain injury needs who might also have mental health symptoms. Telecare Poplar House provides flexible individualized services to residents to help them live safely in their own homes, integrate into their community, and reduce reliance on locked or institutional settings.
Stephanie House Enhanced Behavioral Supports Home (EBSH): Opened in May 2024, Stephanie House EBSH is open to individuals aged 18 and older who are active, eligible Regional Center clients who require enhanced services and support due to significant maladaptive behaviors and specific service needs that cannot be managed in other community settings. Stephanie House provides flexible individualized services to residents to help them live safely in their home, integrate into their community, and reduce reliance on locked or institutional settings. Stephanie House EBSH serves people who were born biologically female.
Palmview House Enhanced Behavioral Supports Home (EBSH): Opened in May 2024, Palmview House EBSH is open to individuals aged 18 and older who are active, eligible Regional Center clients who require enhanced services and support due to significant maladaptive behaviors and specific service needs that cannot be managed in other community settings. Palmview House provides flexible individualized services to residents to help them live safely in their home, integrate into their community, and reduce reliance on locked or institutional settings. Palmview House EBSH serves people who were born biologically male.
Palmview Enhanced Behavioral Supports Home
Thank You for Exploring Our 2024 Year In Review
We welcome your feedback. If you have questions, suggestions, or input to share, please reach out to communications@telecarecorp.com.