Queen Byrd: A Journey of Resilience, Dedication, and Compassion at Telecare’s Gladman MHRC
/For 25 years, Queen Byrd has been a dedicated presence at Telecare, contributing her passion and resilience to the well-being of clients and colleagues alike. Her story reflects her personal growth and Telecare’s mission to foster recovery and long-term care, embodying the values of commitment and compassion that define the organization.
Queen’s journey to Telecare began during her own recovery from addiction. “When I changed my life around, I was going to Highland Hospital with an outpatient program,” she recalls. Encouraged by her sister, who worked at Telecare, Queen applied for a housekeeping position at Gladman Mental Health Rehabilitation Center (MHRC). Known for providing long-term psychiatric treatment in a structured, supportive environment, Gladman became the starting point of Queen’s 25-year career and personal growth, shaping the strong leader she would become.
Hired with 23 others, Queen is the only one who remains at Gladman today. “I was the last one in the door, and after all those 23 people, I’m still here,” she says. Her perseverance and dedication reflect her deep commitment to her clients and Telecare’s mission of providing excellent care.
Over the years, Queen’s career evolved from housekeeping to transportation, and she eventually became a certified CPI (Crisis Prevention Institute) trainer. In this role, she ensures safety and trains her peers in essential practices. “I feel like they see the genuine in me, and I feel like they know that I love what I do,” Queen shares proudly. Her leadership has been instrumental in fostering the collaborative environment central to Telecare’s Recovery-Centered Clinical System (RCCS).
Queen’s personal experiences have deepened her empathy, especially in supporting her son through his mental health challenges. “My son is schizophrenic. If I hadn’t been here... I wouldn’t have understood what to do.” These experiences have only strengthened her compassion and understanding of her role.
Queen’s dedication has not gone unnoticed. She has been recognized by her colleagues and Telecare leadership, particularly by Anne Bakar, Telecare's president and chief executive officer. “She knows me. She remembers me. She hugs me,” Queen says, reflecting on their strong connection over the years.
As Queen celebrates 25 years at Telecare, her journey inspires those around her. From housekeeper to leader, her work at Gladman MHRC has supported clients’ recovery journeys and strengthened the Telecare community. Queen’s story of resilience, compassion, and commitment is a fitting tribute to her 25 years of extraordinary service.
