San Mateo County Mobile Crisis Response Team (628)
Do You or Someone You Know Need Help?
About Our Program
Telecare has partnered with San Mateo County to deliver non-law enforcement crisis intervention services to residents of San Mateo County.
The San Mateo County Mobile Crisis Response Team brings rapid crisis support to people in the community delivered by a dedicated team of mental health professionals with law enforcement involvement only where necessary.
The San Mateo County Mobile Crisis Response Team delivers much-needed crisis care in San Mateo County — in a safe, accessible, and compassionate way. We help people get the support they need, reduce stigma and fear, and help prevent and reduce unnecessary law enforcement involvement, ER visits, and hospitalizations.
Program Details
What We Do: San Mateo MCRT is a mobile crisis response program. Our team of mental health professionals delivers rapid crisis support to people out in the community. Our services include crisis triage, screening, assessment, in-person crisis intervention and stabilization, and linkage to ongoing support. If clinically indicated, we will also provide transportation for people to county-designated behavioral health sites for further assessment, evaluation, and treatment.
Who We Serve: Anyone experiencing a behavioral health crisis in San Mateo County, including adults, older adults, children, youth, and families.
Referral Process: Referrals can be called into San Mateo MCRT 24/7. Telecare connects with the 988 Suicide and Crisis Lifeline, the police, and 911.
Hours of Operation: Starting May 20, 2024, our hours of operation will be 7 days a week, 3:00 pm to 11:30 pm. Services will expand to 24/7 on August 31, 2024.
Our Program Type: Crisis
Frequently Asked Questions
What To Expect When You Get San Mateo County Mobile Crisis Response Team Services
The team and the individual will work on crisis safety planning to help with stabilization and prevent future crises.
If an individual is a grave risk to self or others, team may initiate an involuntary hold (72-hour max).
The team will create a care coordination plan, including linkage to other providers, services, and resources.
The team will provide transportation (if needed).
The team will make sure that there is a warm handoff (a helpful, person-to-person handoff to the next setting or provider).
The team will conduct care coordination follow-up with the individual, within 24 hours.
The San Mateo County Mobile Crisis Response Team will typically arrive on-site within 60-90 minutes of being dispatched.
The team will arrive in a Mobile Crisis Response vehicle. Purple shirt people!
The team will stay on site however long is needed.
The team and individual will talk in an environment that is most comfortable to the client; family or friends may be invited if the individual wishes.
The team will complete a screening and assessment.
The team and individual will work together on intervention and stabilization.
Education & Prevention: How to Help Prevent a Crisis Before It Starts
A crisis can happen to anyone. There is no single definition of crisis. Mine might be different than yours. Our goal today is to make sure you know that there are ways to get support when you (or someone else) is not at their best. Here are just a few things that people might experience as a crisis.
Health issues
Experiencing abuse
Substance use or abuse
Divorce or breakups
Struggles with identity, gender, sexual orientation
Bullying
Grief
Loss of a job
Financial stressors
Housing instability
Chronic pain
MCRT News
Learn About Telecare’s Clinical Approach
Telecare was founded on the belief that rehabilitation and recovery from serious mental illness are possible. We have consolidated our learning and experience into the Recovery-Centered Clinical System (RCCS), a richly personal, holistic, and comprehensive approach to recovery. Learn more about the RCCS by clicking here.
