Telecare Olympia Next Steps (266)

Long-Term Evaluation & Treatment (E&T) Services

At the Telecare Olympia Next Steps program, we provide intensive mental health and psychiatric treatment services in a safe, welcoming environment for adults experiencing a mental health emergency.

Program News

Program Collateral & Information

Essentials at a Glance

Program Type: Acute

To Make Referrals: Click here for referral information. Telecare will prioritize admission for individuals being referred by Telecare short-term E&Ts, but we welcome referrals from all Managed Care Organizations (MCO) and Administrative Services Only (ASO) partners in Washington State. If your family or friend is experiencing a mental health crisis or is in need of help, please visit your local emergency department. If you’re a provider looking for placement, please contact Telecare Central Admissions at 800-589-5920.

# of Beds: 11 Beds

Who We Serve: Olympia Next Steps (ONS) is designed, modeled, and staffed to serve individuals with a documented period of stability and recovery, who are ready to step down to a lower level of care from the traditional E&T model. Generally speaking, individuals with a primary diagnosis of organic, characterological, or substance use disorder will not be admitted.

Physical Criteria: Medical stability without needs for complex medical care, compliance with medications to manage complex or acute medical diagnoses, ability to independently perform activities of daily living, and self-transfer.

Behavioral Criteria: Medication compliance, free from recent behavior likely to require emergency or compelled medication, seclusion, physical or mechanical restraint, elopement, physical intervention-related aggression, failure to observe the rights and boundaries of other clients, recent suicide attempt or gesture, and/or the need for an enhanced level of observation.

ONS will comprehensively assess each referral utilizing Telecare’s admission and exclusionary criteria, in addition to assessing the readiness of step down to ONS, and with consideration for the existing milieu and client mix. Please reach out to the program directly with specific referral-related questions.

Address: 3436 Mary Elder Road NE, Olympia, WA 98506

Hours of Operation: Open 24 hours a day, 7 days a week

About the Program: We believe recovery starts from within and that our job is to do whatever it takes to provide individuals with the support they will need on their recovery journey. Our 11-bed secure facility includes a full staff of registered nurses, clinicians, peer specialists, and social workers who are on call 24 hours a day to provide support, psychological assessments, assistance with symptom reduction, medication services, and discharge planning, to prepare individuals to return home or to lower levels of care as appropriate.

Our services are designed using Telecare’s Recovery-Centered Clinical System (RCCS). This system incorporates evidence-based practices and innovative design components. RCCS focuses on choice-making skills, harm reduction techniques and strives to awaken the hopes and dreams of the individual. The RCCS emphasizes “no-force first” practices. Staff work with individuals within their cultural dynamic in building independence and self-responsibility in order to foster their recovery and successfully transition them home or to a less restrictive community setting.

Telecare Olympia Next Steps is under contract with the Washington State Department of Social and Health Services.