iCARE Mobile Engagement Team (395)

Telecare’s iCARE Mobile Engagement Team is a client-centered program that helps engage and support individuals and families in Sutter or Yuba County struggling with behavioral health and substance use issues that are primarily using the emergency room, hospital services, or 911 as their main source of care.

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Program Collateral & Information

Learn About Our Clinical Approach

Telecare was founded on the belief that rehabilitation and recovery from serious mental illness are possible. We have consolidated our learning and experience into the Recovery-Centered Clinical System (RCCS), a richly personal, holistic, and comprehensive approach to recovery. Learn more about the RCCS by clicking here.

Essentials At A Glance

Program Type: Community-Based

To Make Referrals: iCARE services anyone 18 and older in Sutter or Yuba County, including adults, older adults, and families. Call the iCARE Mobile Engagement Team at 530-565-0960 to ask how to submit a referral. The iCARE team is not a crisis team. For individuals experiencing a crisis, please call Sutter-Yuba Behavioral Health’s Psychiatric Emergency Services at 530-673-8255.

Who We Serve: Anyone 18 and older in Sutter or Yuba County, including adults, older adults, and families

Hours of Operation: Monday - Friday: 8:30 a.m. - 5:00 p.m.

About the Program: Unlike traditional case management services, the iCARE team’s work is focused entirely on building relationships of trust with individuals who have been unable to engage in outpatient treatment. The team uses a combination of personal relationship building and evidenced-based strategies to increase understanding of client needs. This includes changes the behavioral health system might need to make to better serve that person.

• Personal Relationship Building Strategies:

  • Meeting individuals in the location of their choice until they are ready for a next step, whatever that may be

  • Taking the time to understand an individual’s hopes for their own lives

  • Offering assistance with basic needs/wants and transportation

  • Identifying and building on each person’s core interests, gifts, and strengths

  • Relentless kindness

Once an individual has formed a relationship of trust with the iCARE team, often over the course of many contacts, they are then invited to engage in other community supports and treatment programs.