Merrill CSU’s Dedication to Client Care Recognized by San Bernardino County DBH

Telecare’s Merrill CSU team, led by administrator Omar Gonzalez-Valentino, was recently recognized for their exceptional dedication and collaboration with the San Bernardino County Department of Behavioral Health (DBH). In a recent case involving a conservatee’s safe return and stabilization, Omar and his team went above and beyond to ensure the best outcome for the client.

Below is the letter from DBH expressing their appreciation for Omar’s efforts:

We wanted to express our gratitude for the amazing collaboration we always receive from Omar, the Merrill CSU Administrator, and the Merrill team. Omar and the team are constantly willing to go above and beyond whenever we are on a DBH call, particularly in the most recent case.

DBH needed assistance recently to transition a San Bernardino County conservatee who had found herself in San Diego needing stabilization back to our County. Omar answered our call and orchestrated her return to the Merrill CSU. Additionally, he worked patiently with our team as she was referred for aftercare placement, sending referral packets and information where requested. Omar worked to obtain a solution and offer additional support for any barrier we ran into. He worked with his team to go above and beyond the call, offering to coordinate a special psychiatric visit as needed by the placement agency. The client obtained the appropriate placement and treatment that best fit her needs because of Omar’s excellent customer service and collaboration with the team.

Omar consistently thinks about the client’s best interest, works to reduce potential barriers to services, and assists clients in obtaining wellness and recovery. He is a team player, working together towards our goals to serve in the best way possible. We value our partnership and collaborative nature. We appreciate his unwavering dedication, compassion, and relentless contributions to outstanding customer service!

- Administrative Manager, San Bernardino County Department of Behavioral Health

Omar and the Merrill CSU team continue to exemplify the spirit of collaboration and compassionate care that make a genuine difference in the lives of clients and the community.